How many people can watch the stream, is there a chance I’ll miss out, if I don’t buy early?
No, there is no maximum capacity as to how many people can watch the stream.
How do I view the livestream?
Please ensure you select the correct region and ticket type you've booked (this will have been emailed to you along with your access code), as your access code will not work if you select an incorrect link.
Step 1: To view the livestream, you'll first need to select the link for the stream you've booked for. Once you've selected the link, click on the button 'LIVE STREAM TICKET' if you've purchased a standard ticket, or 'VIP ACCESS' if you've purchased a VIP ticket.
Stream #1 - UK/EU:
Standard ticket
Purchases from UK: https://www.live-now.com/en-int/page/livenow/258119
Purchases from rest of the world (excluding UK): https://www.live-now.com/en-int/page/livenow/258829
VIP ticket: https://www.live-now.com/en-int/page/livenow/258926
Stream #2 - South America:
Standard ticket
Purchases from UK: https://www.live-now.com/en-int/page/livenow/258842
Purchases from rest of the world (excluding UK): https://www.live-now.com/en-int/page/livenow/258863
VIP ticket: https://www.live-now.com/en-int/page/livenow/258932
Stream #3 - Central/North America:
Standard ticket
Purchases from UK: https://www.live-now.com/en-int/page/livenow/258854
Purchases from rest of the world (excluding UK): https://www.live-now.com/en-int/page/livenow/258876
VIP ticket: https://www.live-now.com/en-int/page/livenow/258938
Stream #4 - Asia Pacific:
Standard ticket
Purchases from UK: https://www.live-now.com/en-int/page/livenow/258858
Purchases from rest of the world (excluding UK): https://www.live-now.com/en-int/page/livenow/258864
VIP ticket: https://www.live-now.com/en-int/page/livenow/258961
Step 2: Create an account, or log in if you have already created an account.
Step 3: Purchase the event and choose “I HAVE A PROMO CODE” as payment method. Then copy the code and click on APPLY NOW
Step 4: Click on PAY NOW and your order will be completed. You should automatically be redirected to the countdown to the concert
What time does the VIP portion start?
The pre-show will start 30 minutes before the main event for each stream.
I’m not from the U.K can I still watch the livestream?
Yes, there are 4 livestreams to choose from:
Livestream #1 - UK,& Europe - 8:30pm London (GMT) / 9:30pm Paris (CET) / 10:30pm Moscow (MSK),
Livestream #2 - South America - 7pm Lima (PET) / 8pm Manaus (AMT) / 10pm Rio & Buenos Aires (BRT) & (ART),
Livestream #3 - Central & North America - 6pm Los Angeles (PST) / 8pm Mexico City (CDT) / 9pm New York City (EST)
Livestream #4 - Asia Pacific - 4pm Bangkok & Jakarta (ICT) & (WIB) / 5pm Manila (PHST) / 6pm Seoul (KST) / 8pm Sydney (AEDT) / 10pm Auckland (NZDT).
Please click HERE to book for the time you want.
If I reside in Europe can I watch livestream #2, #3, or #4?
Yes, you can watch any of the livestream regardless of the timezone, but please note you can only watch it at the time the stream takes place in the respective region.
How do I check on the merchandise I've ordered?
Please see below for contact details of the supplier of Merchandise for this event:
If you’ve ordered a t-shirt: dualipa.uk@lnmerch.com
If you've ordered an album:
UK/EU: uk-customerserviceteam@wmgcustomerservice.com
Asia/AUS: onlineorders@merchfan.com.au
US: redemptions@wmgcustomerservice.com
When do tickets go on general sale?
Tickets go on sale at:
8am Friday 30th October 2020 for Stream #1
8am L (UTC-11) for Stream #2,
8am EDT for Stream #3
8am AEDT for Stream #4
Please click HERE to book for the time you want.
Can I fast forward or rewind the video?
You’re part of a live experience! Everyone is watching a live broadcast which means that there is no way to fast forward or rewind the video.
What is a Virtual Event Livestream Ticket Code?
Your virtual event ticket code is like your ticket to the show. Codes are non-transferable, case-sensitive, and are good for one-time use only on the event landing page.
I purchased a Virtual Event Livestream ticket but am no longer available for the event. Can I get a refund?
Unfortunately this event is non-refundable.
Can I Record The Event?
Audio or video recording on your own device is strictly prohibited. Knowledge of such actions, including posting a video of the stream, can hurt your chances of being able to view or access virtual events in the future.